1. Introduction
These Terms of Use (“Terms”, “Terms of Service”) set forth the terms and conditions that apply to access and use of Teja Africa website, mobile applications (Apps), widgets and other online and offline services that Teja Africa operates (together, the Services). The provider of the Services is Teja Africa, 3rd Floor, Block 2 , Delta Riverside, Riverside drive.
Our Service provides a variety of facilities and services, including but not limited to office space, workstations, high-speed internet access, office equipment, conference spaces, knowledge resources, and more. Your specific membership or agreement will provide you with the details on the services included.
These Terms are applicable whether you are a registered user or accessing any of the services via browsing.
YOUR USE OF AND ACCESS TO THE SERVICES ARE CONDITIONED ON YOUR COMPLIANCE WITH AND ACCEPTANCE OF THESE TERMS. If you do not agree to these Terms, you are advised not to use the Services.
The Teja Africa Privacy Policy is also applicable to you as you access the Services and you are advised to access it and learn how Teja Africa handles personal information that we collect from or about users. By accessing any of our services, you consent to be bound by the Teja Africa Privacy Policy.
2. Communications
By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by email.
3. Purchases
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, and your billing address.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We may employ the use of third-party Services to facilitate payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or Service availability, errors in the description or price of the product or Service, error in your order, or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
4. Contests, Sweepstakes, and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through The Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.
Participation in any contests, sweepstakes, or other promotions ("Promotions") made accessible through our Service is subject to distinct rules that operate independently of these Terms of Service. We encourage you to thoroughly review the applicable rules for each Promotion, in conjunction with our Privacy Policy. In instances where the rules of a Promotion conflict with these Terms of Service, the rules specific to the Promotion will prevail.
We extend the scope of our Services to incorporate third-party services, enriching your experience with additional benefits. Explore exclusive marketing promotions seamlessly integrated into our comprehensive offering, providing you with a holistic and rewarding engagement with our Service..
In addition to these engaging Promotions, we are dedicated to enriching your experience by extending our Services to include a diverse range of third-party offerings. These third-party services not only enhance the functionality of our Service but also come with exclusive benefits tailored for your satisfaction. As part of our commitment to your holistic experience, enjoy seamless integration with various marketing promotions that add value to your engagement with our comprehensive suite of services.
5. Membership Plans
Some parts of Service are billed on a subscription basis (“Plan(s)”). You will be billed in advance on a recurring and periodic basis (“Plan Period”). Plan periods are set either on a daily, weekly, monthly, or annual basis, depending on the period you select when purchasing a Plan.
At the end of each Plan Period, your Plan will automatically renew under the exact same terms and conditions unless given notice in advance. You may cancel your Plan renewal either through your Membership page or by contacting our customer support team at least three (3) months prior to the renewal date.
A valid payment method, including a debit card, M-pesa or bank account, is required to process the payment for your plan. You shall use accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorize us to charge all Plan fees incurred through your account to any such payment instruments.
If a payment fails to go through for any reason, you are liable for the amount due and any other charges that may be incurred as a result of that default.
Should automatic billing fail to occur for any reason, you are required to proceed manually with the full payment corresponding to the plan period as indicated on the bill.
Cancellation Policy
In the event of a cancellation, the following terms apply:
Private Office Holders:
A three-month notice is required for the cancellation of services. This means that, to terminate your subscription, you must provide a notice of cancellation at least three months before the desired end date.
Subscription Periods Less Than Six Months:
For subscription periods of less than six months, a one-month notice is required for cancellation. This means that a cancellation request must be submitted at least one month before the intended termination date.
weekly subscription requires at least 7 days notice and for daily users one day notice will be required.
These cancellation terms are designed to ensure a smooth transition and facilitate appropriate billing procedures. If you have any questions or concerns about the cancellation process, please contact our support team at info@teja-africa.co or +254709655000.
By accessing and utilizing our services, you acknowledge that you have read, understood, and agreed to these cancellation terms in conjunction with our Terms of Use.
6. Fee Changes
We, in our sole discretion and at any time, may modify fees for Plans. Any Plan fee change will become effective at the end of the then-current Plan Period.
We provide you with thirty (30) days prior notice of any change in Plan fees to allow you to determine your Plan before such change becomes effective.
Your continued use of Service after Plan fee change comes into effect constitutes your consent to pay the modified Plan fee amount.
7. Refunds
Except when required by law, paid Plan fees are non-refundable.
8. Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”) on Stream, Support, and other places. You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.
By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity (“Objectionable Content”). Objectionable Content is strictly forbidden, and we reserve the right to terminate the account of anyone found to be infringing.
You retain any and all of your rights to any Content you submit, post, or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third-party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.
We have the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service is our property and can only be used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
By your use of or accessing the Service you authorize and grant Teja a non-exclusive, irrevocable, royalty free worldwide license to use, reproduce, modify, publish, distribute and create derivative works of your likeness captured in photographs or videos taken during your visit to Teja or as you access the Service.
9. Prohibited Uses
You may use Service only for lawful purposes and under Terms. You agree not to use Service:
(a) In any way that violates any applicable national or international law or regulation.
(b) To exploit, harm, or attempt to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
(c) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
(d) To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
(e) In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
(f) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
Additionally, you agree not to:
(a) Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real-time activities through Service.
(b) Use any robot, spider, or other automatic devices, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
(c) Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
(d) Use any device, software, or routine that interferes with the proper working of Service.
(e) Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
(f) Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
(g) Attack Service via a denial-of-Service attack or a distributed denial-of-Service attack.
(h) Take any action that may damage or falsify Company rating.
(i) Otherwise attempt to interfere with the proper working of Service.
You may report Objectionable Content and any concerns or violations through the Support section or by contacting us by email.
10. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics Service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google Services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en . We also encourage you to review Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245 .
11. Accounts
When you create an account with us, you guarantee that you are of legal age and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
You are responsible for maintaining the confidentiality of your account, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use the identity of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use any name that is offensive, vulgar, or obscene.
We reserve the right to refuse Service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
12. Intellectual Property
Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or Service without our prior written consent.
13. Data Protection Rights
The General Data Protection Regulation (GDPR) shall be applicable to the service encompassed in this “policy.”
The Data Protection Act 2019, Kenya shall be applicable to the processing of personal data and for protection of rights as provided for in the Act.
14. Error Reporting and Feedback
You may provide us directly with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”).
You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other rights, title, or interest in or to the Feedback; (ii) Company may have developed ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party, and (iv) Company is not under any obligation of confidentiality concerning the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited, and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.
15. Links To Other Websites
Our Service may contain links to third-party websites or Services that are not owned or controlled by us.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or Services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or Services available on or through any such third-party websites or Services.
We strongly advise you to read the terms of Service and privacy policies of any third-party websites or Services that you visit.
16. Disclaimer Of Warranty
These Services are provided by the Service on an “as is” and “as available” basis. Service makes no representations or warranties of any kind, express or implied, as to the operation of their Services, or the information, content, or materials included therein. You expressly agree that your use of these Services, their content, and any Services or items obtained from us is at your sole risk.
Neither company nor any person associated with the company makes any warranty or representation concerning the completeness, security, reliability, quality, accuracy, or availability of the Services. Without limiting the foregoing, neither company nor anyone associated with the Service represents or warrants that the Services, their content, or any Services or items obtained through the Services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the Services or the server that makes it available are free of viruses or other harmful components or that the Services or any Services or items obtained through the Services will otherwise meet your needs or expectations.
The Service hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose.
The foregoing does not affect any warranties which can not be excluded or limited under applicable law.
17. Limitation of Liability
Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however, it arises (including attorneys' fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, loss of income or business arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of the company, it will be limited to the amount paid for the products and/or Services, and under no circumstances will there be consequential or punitive damages except as may be otherwise permitted by applicable laws.
18. Termination
We may terminate or suspend your account and bar access to Service immediately, with reasonable prior notice, for reasons to be given including but not limited to a breach of Terms.
If you wish to terminate your account, you are required to give prior notice (as stated in clause 5 under cancellation policy) and then discontinue using the Service.
All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
19. Changes to Service
We reserve the right to withdraw or amend our Service, and any Service or material we provide via Service, in our sole discretion upon giving three (3) months prior notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users, upon giving notice unless where it is not reasonably possible to give such notice.
20. Amendments to Terms
We may amend Terms at any time by posting the amended terms of the Service. We will notify you upon undertaking any amendments and it shall be your responsibility to review the amended terms upon notice.
Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes and you are bound by the reviewed terms.
If you do not agree to the new terms, you are at liberty to terminate the Service upon giving at least three (3) days notice.
21. Waiver and Severability
No waiver by the Company of any term or condition outlined in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be severed form the entire terms and conditions and be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.
22. Acknowledgement
By using Service or other Services provided by us, you acknowledge that you have read these terms of Service and agree to be bound by them.
23. Contact Us
Please submit your feedback, comments, and requests for technical support through the Support section of the app or via email at info@teja-africa.co or by calling +254709655000.